Privacy Policy
At Roastery Guild, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you use our website and services. We are committed to transparency and giving you control over your data.
Effective Date: December 20, 2025
Information We Collect
Personal Information You Provide
When you interact with our website or use our services, we may collect personal information that you voluntarily provide, including:
- Name and contact information (email address, phone number if provided)
- Delivery address for subscription services
- Payment information processed through secure third-party payment processors
- Communication preferences and subscription choices
- Messages and inquiries submitted through contact forms
- Account information if you create an account with us
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- Browser type and version
- Operating system and device information
- IP address and general location data
- Pages visited and time spent on our site
- Referring website addresses
- Cookie data (see our Cookie Policy for details)
Legal Basis for Processing
We process your personal data based on your consent, the necessity to fulfill our contractual obligations to you, our legitimate business interests, and compliance with legal obligations. You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
Processing and fulfilling your orders, managing subscriptions, delivering consulting services, and communicating with you about your purchases or service requests.
Communication
Responding to your inquiries, providing customer support, sending service-related notifications, and sharing updates about your orders or subscriptions.
Website Improvement
Analyzing website usage patterns to improve functionality, user experience, and content. Understanding which services and information are most valuable to our visitors.
Marketing Communications
Sending promotional emails about our services, new offerings, and special opportunities (only with your explicit consent, and you may unsubscribe at any time).
Legal Compliance
Complying with legal obligations, enforcing our terms and conditions, protecting our rights and property, and preventing fraud or misuse of our services.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting our business, and serving our customers. These providers include payment processors, shipping companies, email service providers, and analytics platforms. They are contractually obligated to keep your information confidential and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, court order, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of data transmission using SSL/TLS technology
- Secure storage of personal information on protected servers
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
- Employee training on data protection and privacy practices
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.
Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable data protection laws.
Your Privacy Rights
You have several rights regarding your personal information. We are committed to facilitating the exercise of these rights.
Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure
You have the right to request the deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes it was collected.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
Right to Withdraw Consent
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided below. We will process your request promptly and in accordance with applicable data protection laws.
To exercise any of your privacy rights, please contact us through our contact form or reach out directly. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us through our website's contact form.
Contact Us